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Warning

Fradulent FSIO email in circulation

Updated on 16 Jan 2026

An email is currently circulating which purports to be from FSIO Director Doris Bianchi demanding benefit repayment. This is a phishing (CEO fraud) attempt. The Federal Social Insurance Office NEVER sends this type of email, either to individuals or to institutions. If you receive a phishing email, do not reply and do NOT click on any links it may contain. The National Cyber Security Centre (NCSC) has been notified of the scam FSIO email.

  • Further information

Contact & location

Have you not found the answer to your question in our information section? Do you have another query for the BSV? Or would you like to comment on our information section? Here you can find out how to contact us via the internet. You will also find information about our location.

The Federal Social Insurance Office (FSIO) has compiled the most frequently asked questions from individual social insurance schemes in a list of FAQs on the following page:

Frequently asked questions in German, French or Italian.

The first line of contact for insured persons with questions about Swiss Old Age and Survivors’ Insurance (OASI/AHV), invalidity insurance (IV), income compensation allowances (EO) and supplementary benefits (EL) are the compensation funds and IV Offices:

Contacts for questions about the Old Age Insurance, the Invalidity Insurance, Supplementray Benefits, Income Compensations and Family Allowances

Leaflets provided by the OASI/IV Informations centres

Did you not find an answer to your question in the FAQs? Do you have another matter for the FSIO? Or would you like to comment on the information we provide? If so, please use the form below to do so.

Address

Federal Social Insurance Office
Effingerstrasse 20
3003 Berne